Terms and Conditions

TERMS AND CONDITIONS OF SERVICE

This site is owned by GORILANT GROUP S.L. When you purchase any product on this website, you agree to our policies on:

"shipping and returns", "Aplázame financed payment", "privacy policy", and you also accept our following "terms and conditions".

In the following paragraphs, the terms "we", "our", "us" refer to GORILANT GROUP S.L.

SECTION 1 – ONLINE STORE TERMS

GORILANT GROUP S.L. When you visit or purchase something from our online store, we assume that you are of legal age or have permission from a legal guardian.

You may not use our products for any illegal activity (including but not limited to copyright laws).

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse our services or products to anyone, for any reason, at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our services without our express permission.

SECTION 3 – ACCURACY AND TIMING OF INFORMATION

Our information is accurate under general conditions and terms. We do not consider special or exceptional circumstances. In the event of any unique exceptional circumstance, you should cross-check with more information at your own responsibility.

The website may contain historical information that is not current.

SECTION 4 – MODIFICATION OF SERVICES AND PRICES

The prices of our products may change without prior notice.

All our products include the corresponding VAT.

We reserve the right to modify or discontinue any service, at any time, without notification.

Under no circumstances will we be liable to a customer or third party for the suspension or modification of a service.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online. These products or services may have limited quantities and are subject to our return and exchange policy.

We try to display the products as accurately as possible on the web. We cannot guarantee that your computer or mobile monitor will display the products with other colors.

We reserve the right to limit the sale of our products or services to any person, geographic area, or jurisdiction. We can exercise this right on a case-by-case basis.

We cannot guarantee that the products or services on this website will meet your expectations. We display the products as accurately as possible. Any service error would be corrected.

SECTION 6 – ACCURACY IN ACCOUNT AND BILLING INFORMATION

We reserve the right to refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, household, or order. Restrictions may include orders placed under the same customer account, the same credit card or Paypal account, and the same shipping or billing address. In the event of a cancellation, we would notify you using the email address or phone number provided at the time of purchase.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be from intermediaries, distributors, or resellers.

You agree to provide current, complete, and accurate information when creating an account with us or making any purchase on this website. You agree to update any information, such as email address or card number or expiration date, so that we can complete transactions and contact you if necessary.

For more details, please review our return and exchange policy.

SECTION 7 - THIRD-PARTY LINKS

Certain content, products, and services offered via our service may include third-party material.

Some third-party links on this website may direct you to third-party websites. We are not responsible for examining or reviewing the content of third-party pages. Therefore, we are not responsible for the material on third-party websites.

We are not responsible for damages or losses resulting from purchases or consumption of content on third-party websites. Make sure you are familiar with the terms of these pages. Any complaints or claims should be directed to the third parties.

SECTION 8 - COMMENTS, FEEDBACK, AND OTHER INTERACTIONS

If, at our request, you send certain content to our website or social media platforms, such as comments, suggestions, creative ideas, or other materials, either online, via email, mail, or in comment spaces, you agree that without restriction, we can edit, copy, publish, distribute, and translate any content you send us. We are under no obligation to (1) maintain comments in confidence; (2) pay compensation for comments; (3) respond to or publish comments.

We can remove anything that, in our opinion, is illegitimate, offensive, threatening, defamatory, pornographic, obscene, or violates intellectual property rights. You are responsible for the comments you make and their accuracy. You are responsible for any consequences arising from such comments. You will not use a false email or pretend to be someone else when sending comments.

SECTION 9 - ELECTRONIC INVOICE

If you choose the option to receive an electronic invoice, we will send the document to the email address you have provided. If in the future you need the physical invoice, you can request it by contacting us at info@gorilant.es.

SECTION 10 - ERRORS AND OMISSIONS

Occasionally, there may be content on our website or in the service that contains typographical errors, inaccuracies, or omissions affecting products, descriptions, information, offers, shipping charges, prices, promotions, delivery times, and availability. We reserve the right to correct such errors, inaccuracies, and omissions at any time without prior notice (including after an order has been placed).

SECTION 11 - PROHIBITED USES

In addition to other prohibitions set out in the terms and conditions of service, it is prohibited to use this website or its content: (a) for illegal purposes; (b) to solicit others to participate in illegal acts; (c) to violate any state, or municipal law or regulation; (d) to infringe or violate intellectual property rights; (e) to insult, offend, abuse, defame, intimidate, or discriminate based on gender, sexual orientation, religion, age, race, ethnicity, nationality, or disability.

SECTION 12 - LEGISLATION

For all purposes, the relationships between

GORILANT GROUP S.L. and the users of its telematic services present on this website are subject to Spanish law and jurisdiction to which both parties expressly submit, and the Courts and Tribunals corresponding to the customer's domicile will have jurisdiction for the resolution of all conflicts arising or related to its use.

SECTION 13 - COMPLAINTS AND CLAIMS MANAGEMENT

For any clarification, suggestion, complaint, or claim, you can contact our customer service at the following address: info@gorilant.es, where we will assist you as soon as possible.

We inform you that if you submit a complaint or claim, you will be assigned an identification code and a written acknowledgment that will be sent to you through the contact method you have chosen, acknowledging the complaint or claim you have presented.

GORILANT GROUP S.L. will respond to your complaint or claim as soon as possible and in any case within a maximum period of one month from its submission. If your request is not resolved satisfactorily, you can go to the ordinary jurisdiction or process your claim through the website http://ec.europa.eu/odr, which will provide a free single point of access for out-of-court resolution.

• We will use this information for billing purposes and to provide you with the tickets and invoices for the purchases you have made on the Platform. *Shipping and Returns SHIPPING

All in-stock items will be shipped within 1 to 3 days.

For items out of stock, please contact our email for more information. Canary and Balearic Islands - Ceuta and Melilla

Shipments to these areas will only be made after contacting our email (info@gorilant.es) or asking on Whatsapp to adjust shipping costs with our carrier.

EXCHANGES AND RETURNS.

HOW TO RETURN?

To return a product, click on the following link and fill in the fields.

https://www.gorilant.es/formulario-para-devoluciones/ Order Cancellation

You can cancel your order as long as the product has not left our facilities. The amount will be refunded as soon as possible, considering the same payment method used.

In compliance with Chapter II of Law 34/2002, LSSICE, we inform you that this website is owned by

GORILANT GROUP S.L., hereinafter also the Provider, located at C/ Río de la Hoz,7 14550 Montilla (Córdoba), with Tax ID B13656590 and email address: comunidad@gorilant.es.

GORILANT GROUP S.L., as the responsible party for this website and in accordance with current regulations on the protection of personal data, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), has implemented all technical and organizational security measures to ensure and protect the confidentiality, integrity, and availability of the data entered.

For the purposes of the LOPDGDD,

GORILANT GROUP S.L. informs you that the data you voluntarily provide will be incorporated into our information systems in order to carry out the necessary commercial and administrative procedures with the website users. The operations planned to carry out the treatments are the following: respond to inquiries and/or provide information required by the User; carry out the delivery of services and/or products contracted or subscribed to by the User; carry out all those activities of

GORILANT GROUP S.L. outlined in this legal notice and send the website's newsletter.

The signer guarantees the accuracy of the provided data and commits to notifying any changes to them.

The Provider, using an asterisk (*) in the corresponding boxes of the contact form, informs the User of this obligation, indicating what data is required. By indicating and entering the data, the User grants unequivocal consent to

GORILANT GROUP S.L. to proceed with the processing of the provided data for the purposes mentioned.

Failing to provide the requested personal data or not accepting this data protection policy makes it impossible to subscribe, register or receive information about the Provider's products and services.

In accordance with current regulations on the protection of personal data, the Provider is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in Art. 5 of the GDPR and Art. 4 of the LOPDGDD, by which they are treated in a lawful, loyal, and transparent manner in relation to the interested party and appropriate, relevant, and limited to what is necessary in relation to the purposes for which they are treated.

The RESPONSIBLE party guarantees that they have implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD to protect the rights and freedoms of Users.

In accordance with these regulations, we inform you that you have the right to request access, rectification, portability, and deletion of your data, and the limitation or opposition to their processing by addressing C/ Río de la Hoz, 7, 14550 Montilla (Córdoba) or by sending an email to comunidad@gorilant.es, indicating as Subject: "LOPDGDD, ARCO Rights", and attaching a photocopy of your ID or any similar means as indicated by law. You have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the treatment carried out before the withdrawal of consent. You also have the right to file a complaint with the supervisory authority if you believe that your rights concerning the protection of your data may have been violated (agpd.es).

CONFIDENTIALITY AND TRANSFER OF DATA TO THIRD PARTIES

The data you provide will be treated confidentially. The Provider has adopted all technical and organizational measures and all necessary protection levels to ensure data security in processing and prevent its alteration, loss, theft, unauthorized processing or access, in accordance with the state of technology and the nature of the stored data. It is also guaranteed that the processing and registration in files, programs, systems, or equipment, premises, and centers comply with the requirements and conditions of integrity and security established in current regulations.

GORILANT GROUP S.L. will not transfer personal data to third parties, except by legal obligation. However, if data is transferred to a third party, prior information would be produced, requesting the express consent for such transfer. The entity responsible for the database, as well as those involved in any phase of the processing and/or entities to whom data has been communicated, are obliged to observe professional secrecy and to adopt protection levels and necessary technical and organizational measures to ensure data security, avoiding unauthorized access, illegal modifications, theft, and/or data loss, in order to ensure the corresponding level of security of the Provider's files, according to the nature and sensitivity of the data provided by the users of this website.

ACCEPTANCE AND CONSENT

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the automated processing of them by

GORILANT GROUP S.L., in the manner and for the purposes indicated in this Personal Data Protection Policy.

Through this Privacy Policy, we inform you that the photos posted on the website are the property of

GORILANT GROUP S.L., including those of minors, for which the prior consent of parents, guardians, or legal representatives has been obtained by signing the forms made for this purpose by the centers in which the minors are part. However, parents, guardians, or representatives of minors, as holders of the exercise of the rights of these, and always after a formal written request, can indicate the refusal to use the minor's image; in this case, the image will be pixelated.

ACCURACY AND TRUTHFULNESS OF THE DATA

The user is solely responsible for the veracity and correctness of the data that he/she sends to

GORILANT GROUP S.L., exonerating the Provider from any liability in this respect. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form.

WEB CONTENT and LINKS (LINKS)

GORILANT GROUP S.L. reserves the right to update, modify or delete the information contained on the website, and may even limit or deny access to the information.

GORILANT GROUP S.L., does not assume any type of responsibility for the information contained in the websites of third parties which may be accessed through links from any website owned by the Provider.

The presence of "links" or links are for information purposes only and in no case implies any suggestion, invitation or recognition of them.

SUBSCRIPTION TO GORILANT'S BLOG OR COURSES

In the event that the user subscribes to the blog, we inform you that the data provided will be processed to manage your subscription to the informative blog with notice of updates and will be retained as long as there is a mutual interest in maintaining the purpose of processing. When it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure pseudonymisation of the data or total destruction of the data. The data will not be communicated to third parties, unless legally obliged to do so.

PARTICIPATION IN FORUMS

In the event that the user wishes to participate in the web forums, we inform you that the data provided will be processed to regulate participation in the same. Any registration or transmission of personal data provided by the user of this forum implies knowledge and unequivocal acceptance of the Legal Notice and Privacy Policy set out on the website. The data will be kept for as long as there is a mutual interest in maintaining the purpose of the processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure the pseudonymisation of the data or its total destruction. Postings will be publicly displayed to users of the online forum.

PUBLICATION OF YOUR TESTIMONY

In the event that the user wishes to publish their opinion on the website, we inform you that the data provided will be processed in order to deal with suggestions, experiences or opinions regarding the products and/or services to be published on the website and thus be able to help other users. The data will be kept for as long as there is a mutual interest in maintaining the purpose of the processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure the pseudonymisation of the data or its total destruction. Witnesses will be published on our website. The only personal data that will be published will be the name of the witness.

CHANGES TO THIS PRIVACY POLICY

GORILANT GROUP S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence.

COMMERCIAL E-MAILS

In accordance with the LSSICE,

GORILANT GROUP S.L. does not carry out SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorised by the User. Consequently, in each of the forms on the website, the user has the option of giving their express consent to receive our newsletter, regardless of the commercial information requested.

FLEXIBLE PAYMENTS WITH APLAZAME

The user accepts that all personal data will be fully transferred to Aplázame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the form of payment. This acceptance extends to third parties who may need to access the files for the proper completion of the contract.