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SHIPPING
All in-stock items will be shipped within 1-2 business days. If any item is not available in stock, please contact us via our contact email for more information.
Canary Islands Ceuta and Melilla
Canary Islands:
For deliveries to the Canary Islands, we work with Canarionas Prime, a trusted intermediary that allows us to serve hundreds of satisfied customers in the region. You can find out more about how they work and how to order through them by visiting the following link: https://canariasprime.com/#como_funciona.
Ceuta and Melilla:
Unfortunately, we do not currently offer delivery to Ceuta and Melilla. We apologise for any inconvenience this may cause and thank you for your understanding.
RETURNS AND EXCHANGES
a) The customer will be responsible for the return shipping costs (5-10€ for domestic orders and 14.9€ for international orders). This will be deducted from the total amount of the return.
b) You have a period of 30 calendar days from the date of purchase to make exchanges or returns.
c) To process a return or claim, it is necessary to present the order number and the buyer's identification.
d) Returns or exchanges will be subject to verification of the condition of the product and the conditions of purchase.
e) Exchanges or returns will not be accepted if the product shows signs of use, soiling or lack of material.
f) Customised orders (technical modifications to the material or laser engravings) are not eligible for return as they are unique and personalised.
g) The refund amount will be processed by the same payment method used for the purchase.
h) If the product has a manufacturing defect, please notify us immediately and return the product with its labels and original packaging.
i) Once we have received the package and confirmed the manufacturing defect, we will refund the shipping cost and send a new product.
j) At Gorilant we respect the customer's right of withdrawal. You can return the product within a maximum period of 15 calendar days from the date of receipt, provided it is properly packaged and the customer assumes the cost of return shipping.
STEPS TO MAKE A RETURN
To make a return, follow the steps below:
Go to the following link: Return Form
Fill in the form fields to inform us about your return.
Once you submit the form, we will receive notification of your return.
We will send you the label to take it to a post office.
Wrap the package and take it to the nearest post office.
* If you prefer to handle the return yourself, send the product directly to our warehouse address to avoid return shipping charges. Please inform us beforehand if you decide to return the product yourself.
Address and details to send the return:
Name: Gorilant Group S.L.
Address: Calle Río de la Hoz, 7
City: 14550 Montilla, Córdoba
Telephone: 957051282
Once we receive the shipment at our facilities and check that everything is in order, we will proceed to pay the total amount of your return.
Cancellation of orders
If you wish to cancel your order, please do so before the product has left our premises. We will refund you as soon as possible, taking into account the relevant collection agency.