Return policy

We want you to be satisfied with your purchase

At GORLETIC , we work to offer quality products that will support you through every workout. But if something isn't what you expected, you can return it without any problem.

STEPS TO RETURN YOUR ORDER


Contact us to initiate the return

Write to us directly on WhatsApp by clicking on the icon at the bottom right of the website.
Please indicate the following:

  • Order number
  • Reason for return

Our team will respond within 24 hours with the next steps.


HOW WE PROCESS THE RETURN

1. Prepare your package

Store the product in its original packaging, well protected and unused.
We'll send you the return label and any additional details you need.

3. Send the package

Once packaged and protected, affix the provided label and take it to the nearest office we indicate.
The cost of return shipping is the customer's responsibility, except in cases of error on our part.

4. Refund or exchange

Once we receive and review your package, we'll confirm your refund or exchange.
This usually takes between 2 and 5 business days after receiving the product.

CONDITIONS

  • You have 30 calendar days from receipt of your order to request a return.
  • The product must be in perfect condition , with no signs of use, with all its accessories and packaging.
  • We do not accept returns on personalized or used products.

Do you have any questions?
👉 Write to us via WhatsApp or use the button on the website. We're here to help.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded through the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.