STEPS TO FOLLOW to return your order
At GORLETIC, we want you to be completely satisfied with your purchase. That's why we offer a simple return or exchange process.
1. Request your refund
Go to the returns portal and enter your order number and email address.
2. Prepare your package
Use the original packaging and stick the provided label on the outside of the box, preferably over the previous label.
3. Send your package
Drop off your package at your selected shipping location or schedule pickup with the carrier.
4. Follow-up and reimbursement
You will receive an email confirming receipt and the status of your refund or exchange.
Frequently asked questions about returns
HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?
You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?
For your return to be accepted, the order must be returned in perfect condition:
-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?
If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:
- Be in perfect condition , unused and in its original packaging.
- Include tags, accessories, and any other items it was shipped with.
- Not applicable to personalized products, for obvious reasons.
If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?
The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?
Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?
The amount will be refunded through the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?
No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.
Still looking for answers?
If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.